Warranty & Guarantee

Our Commitment to Quality

At ZUNLIMY, we are dedicated to ensuring that every moisturizing skincare product you receive meets the highest standards of formulation purity, skin-soothing efficacy, and quality excellence.

Each hydrating cream, nourishing serum, and restorative lotion undergoes rigorous testing prior to dispatch. Should your purchase arrive compromised or develop a qualifying production flaw within the warranty period, our customer care team is prepared to assist you with an appropriate resolution.

90-Day Limited Warranty

Most merchandise acquired through zunlimy.com is backed by a 90-day limited warranty, effective from the confirmed delivery date.

This warranty covers verified manufacturing defects or container/dispenser imperfections arising under normal, intended daily use. Depending on the evaluation, remedies may encompass:

• A replacement product
• Equivalent store credit
• A partial or full refund where appropriate

Coverage Details

Our limited warranty extends to issues such as:

• Manufacturing Flaws: Formulation inconsistencies or packaging mechanism defects affecting regular skincare utility or seal soundness.
• Packaging and Dispenser Integrity: Unexpected anomalies in pump function, dropper mechanism, or container leakage during normal beauty application.
• Transit Damage: Items arriving broken, leaking, or structurally compromised due to shipping mishandling.

Exclusions from Warranty

The warranty excludes damages resulting from:

• Accidental drops, severe temperature extremes, heavy impacts, or user-induced bottle breakage
• Misuse, abuse, or employment outside standard moisturizing skincare applications
• Exposure to corrosive chemicals or improper environmental storage conditions
• Normal cosmetic wear and tear or minor outer label fading from long-term bathroom storage
• Unauthorized container modifications or tampering
• Claims submitted beyond the 90-day warranty window

Subtle individual variations in natural scent notes, lightweight texture absorption, or batch coloring are inherent characteristics of botanical-infused skincare formulas and are not classed as defects.

Filing a Warranty Claim

If your order exhibits a qualifying defect, please notify us immediately via service@zunlimy.com.

To facilitate a swift review, please include:

• Your order confirmation number
• Your full name and registered email
• A clear description of the issue encountered
• Photographs or a short video highlighting the defect
• Photos of the outer and inner packaging if reporting shipping damage

Our support staff typically reviews inquiries and replies within 24–48 business hours.

Skincare Care & Storage Guidelines

To maximize the efficacy and lifespan of your ZUNLIMY moisturizing products:

• Always adhere to recommended application and storage instructions.
• Avoid exposing skincare bottles to direct sunlight or extreme temperature fluctuations.
• Ensure caps and pump dispensers are tightly closed after each use to preserve formulation freshness.
• Store items in a cool, dry place away from excessive humidity.

Contact Us

For questions regarding product usage, warranty terms, or active claims, please connect with our team: