Shipping Policy

At ZUNLIMY, we are committed to delivering a transparent and dependable shipping journey from the moment your transaction is finalized until your package arrives at your door.

Our collection features advanced moisturizing facial creams, nourishing serums, moisture-lock lotions, and complete daily skincare sets. To ensure safe transit, all skincare bottles and items are meticulously cushioned with specialized protective materials to minimize any risk of damage or leakage.

Order Processing

Orders are typically processed within 1–3 business days following successful payment confirmation (Monday through Friday, excluding public holidays).

Please note that processing times are separate from carrier transit durations. During peak shopping seasons, holidays, inventory checks, or exceptional circumstances, processing may experience slight extensions.

Once your order is dispatched, an automated shipping confirmation email containing available tracking details will be sent to your registered address.

Estimated Delivery Timeframes

Standard delivery timelines generally range between:

7–20 business days after shipment

This window excludes the initial 1–3 business days required for order preparation. Actual arrival dates may vary due to destination regions, carrier efficiency, customs inspections, and weather anomalies. All timeframes serve as estimates rather than guaranteed delivery dates.

Shipping Methods and Costs

Available shipping options and corresponding fees are calculated and displayed during checkout based on order destination, weight, and volumetric package size. Any promotional free-shipping eligibility will also be clearly indicated prior to final payment.

Packaging of Skincare Products

Because our products include delicate liquid skincare items (such as serums, lotions, and essences), we utilize shock-absorbing layers, reinforced cartons, and secure dividers to restrict movement during transit.

We advise handling parcels with care upon arrival and retaining original packaging materials until you have thoroughly inspected your moisturizing items.

Tracking Your Shipment

A tracking number and link will be emailed to you upon dispatch. Please allow a short duration for tracking portals to reflect initial carrier scans after label creation.

Shipping Address Accuracy

Customers are strictly responsible for submitting complete and accurate delivery credentials during checkout. If an error is noticed, please contact us immediately; while we strive to update details prior to fulfillment, changes cannot be guaranteed once orders enter processing or dispatch stages. Additional reshipment fees may apply for returned packages resulting from erroneous addresses.

International Duties and Customs

For international destinations, shipments may become subject to local customs inspections, import duties, clearance tariffs, or brokerage fees imposed by destination authorities. Unless specified otherwise at checkout, these charges remain the sole financial responsibility of the recipient.

Damaged or Defective Deliveries

Should any skincare item arrive broken, leaking, or damaged due to transport mishandling, please notify our support team promptly.

To expedite your claim, please supply:

• Your unique order number
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• Clear photographs depicting the damaged skincare product
• 
  
• Pictures of the inner cushioning and outer shipping box
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• A photo of the logistics shipping label

Please retain all damaged items and packaging until our team concludes the review process for a replacement or refund.

Split Shipments

To ensure secure transit or accommodate inventory locations, multi-item orders may occasionally be divided into separate packages (e.g., individual moisturizing creams and serums shipped independently). Each parcel will feature its own tracking number, and no extra shipping fees will be charged for split dispatches.

Contact Us

For any inquiries regarding shipping updates, tracking, or transit damage, please reach out to our customer care desk: